Returns and Refund Policy


Once you have received your items, you have 30 days to request a return. Beyond 30 days we cannot process a refund.

The products to be returned must be in the same condition you received them. 

To make a return, simply email In the email please provide the name you ordered with, the order number, which products are to be returned and the reason. Please also provide photos of all items to show they are in correct condition. 

We will provide you with a return label, for you to print. Items to be returned must securely be placed in a mailer bag. Stick the returns label over the old one, so it is completely covered.

You will need to then drop the prepared products, in the correct condition, to a specific Sendle returns location. You can find your local drop off point here

We provide free returns, there should be no charge to return your order, given they are all in original condition. 

You can track your return through Sendle Here

There are certain situations where we will provide partial or full refunds, these include:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 45 days after delivery

We will not provide partial refunds on packaging - such as mailer or shoe box is damaged. Refunds will only be provided on the items you purchased. 

When will i get my refund? 

Once we have received the returned items, and they are packaged correctly and still in their original condition - we will notify you and you will receive your refund within 2-5 business days. 

Non refundable products

- Sale Items

- Gift cards

Late or missing refunds

If you haven’t received a refund yet, first check your bank account and
contact your bank.

My Item is Faulty
If you believe your item to be faulty, please send a picture of the fault with description within 48 hours of receiving the item, along with your order number and name to Genuine product faults will have a replacement item sent straight out if stock is available, if no stock is available we will offer a different colour or a refund.

If you do not contact us within 48 hours we will not replace the product.

I have been sent the wrong item
If there has been an error on your order please contact customer service at who can help you arrange the return and then re-ship of the correct item. If we require you to return an incorrectly shipped item back to us, we will cover the cost of return shipping via standard international mail only; anything above this amount will not be refunded.

Please be aware that it may take some time before your refund is officially received.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Additional information

We do not provide refunds on damage caused by use. We are not responsible for wear and tear of shoe.